Who can sign up for the program?
Participation in the program is open to all offices serviced by an authorized Lavazza Professional distributor. However, not all Lavazza Professional distributors may be participating. Please check with your Lavazza Professional distributor for additional information.
How do I sign up for the program?
Signing up for the program is easy! Simply contact your Lavazza Professional distributor for important information you will need to complete the sign up process online.
How do I get a Distributor Code to complete the sign up process?
Distributor codes can only be provided by a Lavazza Professional authorized distributor for the program. To complete the sign up process for your account please contact your distributor. If you do not have a Lavazza Professional distributor and would like to get Lavazza Professional Single Serve system for your office, please submit a request using the Contact Us form located on this webpage.
Is there a cost to participate in the Recycle Your Freshpacks program?
For information and details on costs to participate, please contact your Lavazza Professional distributor. If you do not have a distributor, please refer to Question 3.
Is there a limit to how many freshpacks I can return in one box?
Participants are provided with easy, step-by-step instructions through their online account to ensure your package meets program-specific guidelines for return shipment.
Can I use my own box to return my freshpacks, or will one be provided to me?
Participants can reuse boxes from their office to recycle their freshpacks. Customers who require a box be provided to them should reach out to their Lavazza Professional distributor for more information.
What if I don�t have FedExTM Ground account at my office location? Can I still participate?
Customers who do not have a regularly scheduled FedExTM Ground pickup service at their office location can drop off packages at any nearby FedExTM location or schedule a custom pickup. Specific instructions to return your used freshpacks are provided with your user account online, and should be discussed with your distributor prior to launching the program.
To get started recycling your freshpacks, please contact your authorized Lavazza Professional Distributor or submit a request below and a Lavazza Professional representative will contact you with more information.